FAQ

Frequently asked questions

🚚 Orders & Shipping

Yes! French Avenue Parfume ships to customers all around the world. Wherever you are, your order will be carefully packaged and dispatched to your address. Shipping times and costs may vary depending on your country.

Delivery times depend on your location. Orders are processed and dispatched promptly. For exact delivery estimates for your country, please contact our team and we will be happy to assist you.

Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this number to follow your parcel's journey directly. If you have any issues tracking your order, feel free to contact us.

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request before the order is dispatched.

🌸 Our Fragrances

Our fragrances are formulated to last between 6 to 8 hours on the skin. The longevity may vary slightly depending on your skin type, body temperature, and how you apply the perfume. We recommend applying to pulse points such as the wrists, neck, and behind the ears for the best results.

An Eau de Parfume (EDP) contains a concentration of 15–20% fragrance oil, offering a balanced and lasting scent. An Extrait de Parfume contains 20–40% fragrance oil, making it richer, more intense, and longer-lasting. French Avenue offers both formats to suit your preference.

Absolutely. French Avenue offers dedicated collections for women, for men, and a unisex (mixte) range for those who love to wear what simply suits them. We also carry the internationally acclaimed Fragrance World collection. Browse all our collections on the website.

Our fragrances are original creations crafted by expert perfumers using quality raw materials including precious oud, santal, musks, and rare florals. They are designed to stand on their own — unique compositions rooted in French elegance and Oriental tradition.

💳 Payments & Returns

We accept all major payment methods including credit and debit cards. Our checkout is fully secured to protect your personal and payment information. If you have questions about a specific payment method, please do not hesitate to contact us.

Customer satisfaction is very important to us. If you have an issue with your order, please contact our team and we will work with you to find the best solution. Please note that for hygiene reasons, opened perfume bottles may not be eligible for return.

Yes, all prices displayed on French Avenue Parfum are inclusive of VAT. There are no hidden fees at checkout. Shipping costs, if applicable, will be shown clearly before you complete your purchase.

💬 General

Choosing a fragrance is a personal journey. We recommend browsing our collections by category — women, men, or mixte — and reading each product description to understand the scent profile. If you need personalised guidance, our team is always happy to help you find your perfect match. Just get in touch.

To preserve the quality of your fragrance, store it in a cool, dry place away from direct sunlight and extreme temperatures. Avoid keeping it in the bathroom where heat and humidity can alter the scent. A bedroom shelf or drawer is ideal.

We are always happy to hear from you! Simply visit our contact page and send us your message. Our team will get back to you as quickly as possible.

💬  Still have a question? Contact our team — we are always happy to help you find the perfect scent.